01 / GRIEVANCE CONTACT
Designated contact
GANATRA SAMIK DILIPBHAI
Email: contact.ganatraresearch@gmail.com
Phone: 955-866-2295
Address: ROYAL ENTERPRISE, 121 ROYAL SQUARE, NR - VIP CIRCLE, UTRAN, SURAT 394105, GUJARAT, INDIA
INVESTOR GRIEVANCE REDRESSAL
Your complaint.Our process.
Contact details, submission process, internal handling, escalation routes and record-keeping framework for investor grievances.
Clients should first submit their grievance to GANATRA RESEARCH. Applicable SEBI grievance timelines and escalation mechanisms remain controlling.
GANATRA RESEARCH
02 / SUBMISSION
How to submit
Complaints may be submitted through the website complaint form or by email. Include name, registered contact details, relevant service/reference, issue and supporting documents where available.
03 / ACKNOWLEDGEMENT & RESOLUTION
Handling and timelines
GANATRA RESEARCH will aim to acknowledge and resolve complaints within 7 working days, subject to applicable SEBI-prescribed timelines.
04 / ESCALATION
Further grievance mechanisms
If the client is not satisfied with the response, applicable SEBI grievance mechanisms including SCORES and the Online Dispute Resolution mechanism may be used, as applicable.
05 / MONTHLY DISCLOSURE
Complaint disclosure
Complaint data will be maintained and disclosed on the website in the applicable SEBI-prescribed format and within the prescribed reporting timeline.
06 / RECORDS
Complaint records
Complaint and redressal records will be preserved in accordance with applicable requirements.