InvestorCharter.

Research Analyst activities

• Publish research reports based on research activities.
• Provide independent and unbiased views on securities.
• Provide recommendations with applicable financial-interest disclosures.
• Base research recommendations on publicly available information and known observations.
• Conduct annual audit and maintain required records, including records of relevant interactions with prospective and existing clients.
• Ensure advertisements and promotional material comply with the applicable SEBI Advertisement Code.

Onboarding, disclosures and research services

• Share the research-service terms and conditions, including applicable Most Important Terms and Conditions (MITC), and obtain client consent.
• Complete KYC for fee-paying clients as applicable.
• Provide applicable research reports, recommendations and service-related disclosures.
• Disclose relevant conflicts of interest and financial interests as required.
• Provide access to grievance-redressal channels and maintain records as required by applicable regulations.

Specific deliverables, subscription period, fees, statutory charges and communication channels are set out in the client’s applicable service terms and onboarding documents.

How to raise a concern

First contact the Research Analyst’s designated grievance/compliance contact using the details published below and describe the issue with relevant supporting documents. Keep a copy of the communication and reference number.

If the matter remains unresolved or you are dissatisfied with the response, you may lodge/escalate the grievance through SEBI SCORES 2.0. Eligible disputes may also be taken to the Online Dispute Resolution (ODR) platform.

Compliance Officer: GANATRA SAMIK DILIPBHAI
Email: contact.ganatraresearch@gmail.com
Telephone: 955-866-2295
Address: ROYAL ENTERPRISE, 121 ROYAL SQUARE, NR - VIP CIRCLE, UTRAN, SURAT 394105, GUJARAT, INDIA

View grievance process and monthly complaint disclosures · SEBI SCORES 2.0 · SMART ODR

Investors are entitled to

• Fair and equitable treatment, privacy and confidentiality of information.
• Clear, accurate and timely information about services, fees, risks, conflicts and applicable disclosures.
• Transparent practices and fair, non-misleading advertisements.
• Access to the applicable grievance-redressal mechanism and time-bound handling under the relevant framework.
• Receive the service and reports described in the agreed terms, subject to applicable conditions and limitations.
• Use available escalation and dispute-resolution mechanisms, including SCORES and ODR, where applicable.

Do’s and Don’ts

Do: Deal with SEBI-registered intermediaries; read and understand service terms, MITC and risk disclosures; provide accurate KYC/contact details; review research in context; ask questions where terms are unclear; maintain copies of agreements, payments and communications; protect account credentials; and report suspected fraud or unauthorized activity promptly through official channels.

Don’t: Share passwords, OTPs, PINs or remote-access credentials; permit a Research Analyst to execute trades on your behalf; rely on guaranteed-return claims or unsolicited tips; or make investment decisions without considering your objectives, financial situation and risk tolerance.

Market investments involve risk. Research does not assure profits or protect against losses. The investor is responsible for their own investment decisions.